Returns Policy

At tiito, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our Returns Policy below.

1. Eligibility for Returns

You may return products within [X] days of receipt for a full refund or exchange, provided they meet the following conditions:

  • The item is unused and in the same condition that you received it.

  • The item is in its original packaging with all tags, accessories, and manuals included.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Products that have been customized or personalized.

  • Items that are opened and used (unless defective).

  • Gift cards and downloadable software products.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Contact Email/Phone Number] to request a return authorization.

  2. Once authorized, pack the item securely in its original packaging and include your order number and a note indicating the reason for the return.

  3. Ship the package to the address provided by our customer service team.

4. Return Shipping Costs

You will be responsible for paying the return shipping costs unless the item is defective or we made an error with your order. In such cases, we will cover the shipping costs.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [X] business days.

6. Exchanges

If you would like to exchange an item for a different size or model, please contact our customer service team. We will guide you through the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of receipt. We will provide you with instructions on how to return the item for a replacement or refund.

8. Contact Us

For any questions or concerns regarding our Returns Policy, please reach out to our customer service team at [Contact Email/Phone Number].